By: Deborah Herdman, 2021 MMLA President
Huntington National Bank
2021: Now is the Time for Transformation
The year 2020 brought several challenges and triumphs, to our industry. None of us have been unaffected personally and professionally. Even this very excerpt of a newsletter would have traditionally been a copy of the acceptance speech for the incoming president of MMLA at the Annual dinner and Installation Ceremony where we would have come together to celebrate the year, and celebrate the year to come, which we now virtually celebrate.
However, we have a magnificent opportunity within our industry and as an organization to learn from all that 2020 brought us. As an industry, we absorbed unprecedented volume in a completely virtual world. Our Origination and Operation staffs have been virtual, our Servicing departments have absorbed countless forbearance and modification requests. We have flexed as the GSEs provided overlays to ensure quality in this uncertain time. Through all of this change, we prevailed with record breaking volume, soaring professionally to new heights. And through it all, we know we will never go back to what was. But is all of that really a bad thing?
What have we learned and what can we take into 2021? We know that 2021 will be a year of transformation into our new normal. We have learned that there are dramatic efficiencies working remotely. We have learned that digital technology is essential, and as an industry we have deployed resources to upgrade our technology at a much faster pace than ever before. I explain to my team and those that I personally coach, now is the time to challenge ourselves to think differently about how we approach and improve production, networking, and our processes and systems both personally and corporately.
This is why I am proud to be part of MMLA in this year of transformation! This is a year that we must pay attention to all that is happening within our industry and learn from each other. MMLA provides us the opportunity to collectively insert our influence through MORBANPAC, providing much need advocacy and advising our legislators during a time where legislation can often have unintended consequences. MMLA also provides us the opportunity to come together at webinars, conferences and social events, to learn from each other as we forge ahead into our new normal.
We’ve learned to appreciate new things and the importance of giving back in 2020. Now is the time to be involved in the MMLA! Now is the time to share your talents by joining a committee that interests you. Now is the time to make a donation to MORBANPAC. Now is the time to participate in the MMLA events. Now is the time for us to collectively make a difference for the betterment of our industry in 2021 and beyond.
I am honored to serve as your 2021 MMLA President and look forward to seeing you at our events!